Imago Techmedia Ltd is registered in England and Wales under Company No. 04865455. VAT No. GB 843 8456 01
Registered Office: Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United KingdomBusiness Address: Imago Techmedia, 2C Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United KingdomImago Techmedia is a subsidiary of Clarion Events Limited
TOPdesk is among the top five service management tools offered worldwide.
Our award-winning solution, along with our ITIL-verified consultants and
outstanding customer support, has helped over 5,000 customers to process
questions, complaints and malfunctions.
With over 20 years of service management experience, we have assisted businesses in optimising their services
with our 100% web-based and user-friendly application. TOPdesk’s modular
structure accommodates a wide range of requirements from different-sized
organizations; it can be hosted as a Service or can be installed on-site.
All products include extensive reporting options, clear overviews, and a handy Plan
Board for planning your resources. Every day, millions of users across 40+
countries trust in TOPdesk as their service management solution. Raising your
service levels, reducing your workload and lowering costs have never been
Shared Service Management: Move forward together Sumit R. De | TOPdesk | Wed 26th Apr 13:40 - 14:10
Shared Service Management: Move forward together
In this seminar, Sumit De of TOPdesk will draw on real-world implementation experience to demonstrate how to best facilitate interdepartmental collaboration. The talk will discuss the concept of sharing services and how to get the most out of it. Based on cases from a variety of different organisations, the aim is to demonstrate how developing a shared service environment will lead to significant improvements both internally and externally. Join us and find out how small steps can lead to big improvements.
Sumit R. De More
Time / Place
Wed 26th Apr 13:40 to 14:10
Cloud & Mobility Theatre
TOPdesk Self Service Portal
Wouldn’t it be great if your customers were more self-sufficient? TOPdesk’s Self-Service Portal is a customer portal, knowledge base and web shop in one. The portal lets your customers help themselves without having to call your services desk.
Self-ServicePortal.pdf 185.82 kB