3-4 April 2019 / Manchester Central

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Three Technology Trends Impacting Managed Services

Wednesday 07 March 2018

Park Place Technologies explains what is impacting the managed service industry. 

IT department leaders are under constant pressure to make the most of the capacity to add value to their business, in addition to dealing with the day-to-day operational activities.  With the increasing complexity of IT infrastructures, a growing number of businesses are working with Managed Services providers to help bridge the gap between the capacity of the IT department and to keep pace with rapidly changing demand for flexible, secure and performing business technology services

The EMEA external storage market grew by 10% annually in Q3 this past year according to IDC, which is the first increase in storage sales for two-and-a-half years, with all-flash and hybrid storage being among the larger sales in the storage territory. This, coupled with the stablisation of server sales and new and emerging vendors innovating and entering into the storage, server and networking market, demonstrates that innovation is thriving.

Three of 2017’s biggest technology trends – digital transformation, cyber security and AI – are impacting the managed services industry significantly.

As companies innovate, there needs to be a conscious effort to efficiently allocate budget to digital transformation. Third Party Maintenance services can free up mindshare and budget for IT programmes looking to shift resources into innovation for future growth.

Cybersecurity will remain an important topic of conversation throughout 2018, especially with the introduction of GDPR in May. For Park Place Technologies, being able to support hardware and ensuring that server hardware is available to run security based applications is key for the security of our customers.

By applying an early focus to achieve GDPR compliance, and with a history of understanding customers’ legal and compliance requirements, many are hoping to capitalise on an increased opportunity for managed service contracts.

With the rapid adoption of AI technologies, benefits are now being realised at enterprise level. According to a recent report, “Artificial Intelligence: The Next Digital Frontier,” out of 3,000 C-level executives, only 20% of respondents had adopted AI at scale in a core part of their business. This is an area where tremendous growth opportunity, specifically when it comes to service and support, is expected.

Park Place Technologies will be at Stand N312 exhibiting at IP EXPO Manchester 2018.