3-4 April 2019 / Manchester Central

First Access >>

Mike Donohue

Company: 8x8

Job Title: Mid Market Sales Director

Mike Donohue

Mike Donohue Seminars

  • How Unified Communications enhance your contact centre Thu 26th Apr 11:00 - 11:30

    How Unified Communications enhance your contact centre

    8x8 will look at the relationship between Unified Communications and the Contact Centre. Independent research shows a vast improvement in customer experience by capitalising on integration between these two key parts of the communication strategy. 8x8 will also explore the relationship between employee experience and customer satisfaction, and how enabling your agents to have better access to information and experts can provide significant improvements, both in the time to resolution and the time to revenue.

    Speaker

    David Chase

    David ChaseMore

    Mike Donohue

    Mike Donohue More

    Time / Place

    Thu 26th Apr 11:00 to 11:30

    Cloud, Networks & Mobility

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